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Customer Care
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INTRODUCTION

At remanika, we believe in giving you the comfort of Cancelling/ Returning a product if you are not completely satisfied with it upon delivery. IT is assumed that the user has clearly read and understood the T&C and agrees to abide by the return policy clauses stated in relation to any purchase made online.

CANCELLATION & REFUND

  1. Cancellation implies to ending the contract which you have entered into with www.remanika.com and will have the following implications.
    • Order/s will not be processed any further.
    • No dispatch / delivery will take place.
    • Refund on product value {after cancellation of processing fee} will be guaranteed; depending upon customer’s preference.

  2. CANCELLATION ACCEPTANCE POLICY

    You can raise a request to cancel your order/s within 24 hours of placing the online purchase only IF –

    • You have purchased the undesired Size.
    • You have purchased the undesired Color.
    • You have purchased the undesired Style.
    • You have fed in the incorrect Billing Address.
    • You have fed in the incorrect Shipping Address.
    • You have learnt that the purchase made was a result of Fraudulent Activity or a Phishing Attack.
  3. You can cancel your order by following the simple steps mentioned below.
    • Write to us at customercare@remanika.com and/or call us at 022- 64573629[subject to change]. Mention your Order Number and initiate a request for cancellation.
    • We will send you a download link of the Cancellation/ Return Form.
    • Download the form and submit after duly filling it within 24 hours of booking the order.
    • Alternatively, you can duly fill the form, save it and email it to us at customercare@remanika.com
  4. Once we have received your duly filled form submitted by you, we shall, subject to its compliance with the Cancellation Acceptance Policy process your cancellation request in the following manner.
    • Full Refund (after cancellation of processing fee) will be initiated depending upon Customer Preference.

      REFUND OWING TO CANCELLATION

      You can choose to procure a Full Refund on Product Value against the Cancellation of Your Order

      • Full refund (after cancellation of processing fee) on the product value will be made to your Credit/ Debit card / Net Banking account, whichever is the original mode of transaction during purchase.
      • Credit / Debit card refunds may take up to 7-10 working days, depending upon the policies of Issuing Bank.
      • Please allow 1 to 2 billing cycles for the refund to reflect in case of a Credit Card for the refund to reflect on your Billing Statements.
      • In some cases due to third party interventions, it may take more time and because of our inability to influence this, we cannot be held responsible for any consequences whatsoever owing to the same.
      • remanika reserves the Right to discretion & final decision.

  5. DISCLAIMER – All disputes are subject to the Laws of India and will be settled as per the Courts having Mumbai Jurisdiction.

RETURNS & REFUNDS

  1. Return implies to cancellation of the contract post receiving the delivery of the product owing to dissatisfaction with the product.

  2. RETURN ACCEPTANCE POLICY

    To ensure that your Return Request is processed positively kindly ensure that
    • The return merchandise is falling in the category of Apparel only.
    • Products are unused, unsoiled, unaltered, not dry cleaned and not perfumed will ONLY be considered eligible for Returns.
    • There is no physical damage due to In Transit of the product mentioned below
    • All the Labels, Tags, Original Invoice, and/or any other inclusion and original packaging of the product are intact.
    • remanika receives the returned product with all requisites, labels, tags and original packaging intact.
    • Kindly ensure you ship the product through a Reliable & Reputed Carrier/ Courier Service Provider that will provide you with an online tracking number and retain the same until refund is processed.
    • remanika advises to use the same Courier through which product has been delivered.
    • remanika takes no liability in case of loss of merchandise by courier.
    • No refund will be issued if we do not receive the product within 15 days of raising the Return Request.
    • Kindly ship the product to the Correct Address Only- Stock & Returns Dept, REMANIKA Apparel Pvt Ltd; 186 K/Q Sunderji Liladhar Compound, Zakaria Bunder Road, Near Rushubh Tower, Sewree ( w ), Mumbai - 400015. India
  3. You may raise a request to return your order within 7 days of delivery of product if-
    • The package is tampered with.
    • The product has a manufacturing defect (a highly unlikely event). Final discretion of acceptance rests with remanika
    • The shipped product is different from the one that was ordered with respect to Size, Color, Type or Make.
    • Please read our Colour Disclaimer Policy to understand this better.
    • The shipped product is incomplete.
  4. To apply for a return kindly follow the simple steps mentioned below.
    • Write to us at customercare@remanika.com and/ or call us at 022- 64573629[subject to change].. Mention your Order Number and initiate a request for refund.
    • We will send you a download link of the Cancellation/ Return Form.
    • Download the form and submit it after duly filling it within 7 days of receiving the delivery of the order.[SEE SPECIMEN]
    • Alternatively, you can duly fill the form, save it and email it to us at customercare@remanika.com
    • For return shipments within India, one way shipping cost will have to be borne by the customer.
    • For International Returns, shipping cost, custom duties [wherever applicable] will have to be borne by the customer.
  5. Once we have received your duly filled form submitted by you, we shall process your refund request in the following manner.
    • Once we have received your duly filled form submitted by you, we shall process your refund request in the following manner.
    • Upon clearance, Refund on Product Value{after cancellation of processing fee} will be offered depending upon Customer Preference.

    REFUND OWING to RETURN

    • Full refund on the product value (after cancellation of processing fee) will be made to your Credit/ Debit card or Net Banking account, whichever used at the time of making the purchase.
    • Please allow 1 to 2 billing cycles for the refund to reflect in case of a Credit Card for the refund to reflect on your Billing Statements.
    • Please note card refunds may take up to 7-10 working days depending upon the policies of customer’s Bank to complete the refund transaction. Please allow 1 to 2 billing cycles in case of a Credit Card for the refund to reflect on your Billing Statements.
    • d. In some cases it may take more time. Rest assured that the delay would never be at remanika’s end and because of our inability to influence this, we cannot be held responsible for any consequences whatsoever owing to the same.
  6. DISCLAIMER – Disputes subject to the Laws & Policies of the Sovereign of India and will be settled as per Mumbai Jurisdiction.
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